Cancellation and Refund

Last Updated: August 31, 2024

1. Order Cancellation

• Before Dispatch:

  • Customer-Initiated Cancellations: You may cancel your order within 24 hours of placing it, provided that the order has not yet been dispatched. To cancel an order, please contact us at twinklegiftsyou@gmail.com or call us at 8667671772 with your order details.
  • Cancellation Fee: There is no cancellation fee if the order is canceled within the specified time frame.

• After Dispatch:

  • Non-Cancellable: Once the order has been dispatched, it cannot be canceled. You will need to follow our return process as outlined below.

• Cancellation by Us:

  • We reserve the right to cancel an order for any reason, including but not limited to stock unavailability, errors in pricing or product descriptions, or issues with the payment method. If we cancel your order, you will receive a full refund of any amounts paid.

2. Return Policy

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Some items, such as personalized or perishable products, are non-returnable. Please check the product description for specific return eligibility.

• Return Process:

  • To initiate a return, please contact us at twinklegiftsyou@gmail.com or call us at 8667671772 within [number] days of receiving your order. We will provide you with instructions on how to return your item.
  • Return Shipping Costs: You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., you received a defective or incorrect item).

3. Refunds

• Refund Process:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.

• Partial Refunds:

  • In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error).

• Non-Refundable Items:

  • Certain items are non-refundable, including but not limited to personalized items, perishable goods, and any item that is not in its original condition.

• Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at twinklegiftsyou@gmail.com.

4. Exchange Policy

• Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at twinklegiftsyou@gmail.com or 8667671772 for further assistance.

5. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at:

Twinkle Gifts You
Koliyanur, Villupuram
twinklegiftsyou@gmail.com
8667671772