Here’s a sample Return Policy for Twinkle Gifts:
Twinkle Gifts You Return Policy
Welcome to Twinkle Gifts! We aim to ensure you are completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below:
1. Return Eligibility
- Time Frame: You may return most items within 5 days of receipt for a full refund or exchange.
- Condition: Items must be in their original condition, unused, and in the original packaging.
- Exclusions: Some products such as personalized gifts, clearance items, and perishable items are non-returnable.
2. How to Return an Item
- Step 1: Contact us at twinklegiftsyou@gmail.com to initiate a return.
- Step 2: Provide your order number and the reason for the return.
- Step 3: Pack the item securely in the original packaging. Include a copy of your receipt or order confirmation.
3. Return Shipping
- Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
- Label: We recommend using a trackable shipping service or purchasing shipping insurance for items over 999Rs Twinkle Gifts is not responsible for lost or damaged returns.
4. Refunds and Exchanges
- Processing Time: Refunds will be processed within 7-10 business days after we receive your return. You will receive a credit to your original payment method.
- Exchanges: If you prefer an exchange, please specify the desired replacement item when you contact us. The exchange will be processed as soon as we receive the returned item.
5. Contact Information
For any questions or further assistance, please reach out to us at:
Twinkle Gifts
Koliyanur X Road, Villupuram
twinklegiftsyou@gmail.com
8667671772
Thank you for shopping with Twinkle Gifts!
Feel free to customize this policy further based on your specific needs!